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Patient Satisfaction with Primary Healthcare Survey

This survey takes approximately two minutes to complete. Your feedback is important to us, thank you for your time.

For questions 1 through 4, were you aware that:

1. We are open after hours (Monday to Thursday until 8pm)
Yes No
2. We are open on Saturdays from 8:30am - 12pm
Yes No
3. At any other time, you may call our Telehealth Nurse
Yes No
4. When you visit a walk-in clinic, we do not receive information regarding your visit
Yes No
5. The last time you were sick, how long did it take from when you first tried to see your doctor or nurse practitioner to when you actually SAW him/her or someone else in their office?
Same day  24-48 hours  3-7 days  8 days or longer  Donít know  
Regarding Question #5, was this an acceptable time to wait?
Yes  No  Don't Know  
6. Please check your reason(s) for going to a walk-in clinic in the last 6 months:
I have not used a walk-in clinic in the last 6 months
My doctor was not available on the day that I wanted
I could not travel to the North Peel Family Health Team on that occasion
The clinic was closed when I wanted to see my doctor
I was not aware that you had evening and Saturday clinics
Other
7. On a scale of 1-5, how confident are you that you can book an appointment with a physician or nurse practitioner in our office when you need to?
              
8. When you see your doctor or nurse practitioner, how often do they or someone else in the office give you an opportunity to ask questions about recommended treatment?
                 
9. When you see you doctor or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment?
                 
10. When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you?
                 
11. Do you have any other comments?
Please select your doctor from the drop-down list
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